Frequently asked questions

Orders & Shipping

How long does shipping take?

Estimated delivery time is 6–12 business days after processing, depending on your destination and local courier services.

When will my order be processed?

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package by clicking 'Track My Order' in our website header and pasting your tracking number.

Do you ship internationally?

Yes. We offer free worldwide shipping to the United States, Canada, the United Kingdom, Australia, New Zealand, most European countries, and many other supported destinations.

Returns & Guarantees

What is your return policy?

You have 30 days from the day you receive your order to request a return. Items must be unused, in original packaging, and include all accessories, manuals, tags, and promotional items. Contact service@sportboost.sale with your order number and reason for return prior to sending items back. Approved refunds are processed to your original payment method within 5–10 business days after inspection.

What if my item arrives damaged?

Contact us at service@sportboost.sale as soon as possible, and no later than 7 days after delivery. Include your order number and clear photos of the damage to receive a replacement or full refund.

Are any purchases final sale?

Yes. Gift cards and items damaged due to misuse are non-refundable. Additionally, any returns sent without prior approval will not be accepted.

Payments & Security

What payment methods do you accept?

Accepted payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely through checkout.

Is my payment information secure?

Third-Party Processing: All payment transactions are handled securely through trusted third-party providers, including PayPlus as well as Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Security & Encryption: Payment gateways like PayPlus use robust security controls, including SSL/TLS encryption, 3D Secure verification, and strict PCI-DSS compliance standards to protect your sensitive financial data.

Data Privacy: We do not store or directly handle your full credit card details. Payment processors only receive the minimum necessary transaction data to fulfill your checkout safely.

Support

How can I contact customer support?

You can contact customer support through the following channels:

  • WhatsApp Support: 058-7922719 (Note: Phone calls are not accepted)
  • Email Support: service@sportboost.sale

Support Hours:

  • Days: Sunday–Friday
  • Hours: 9:00–18:00 (Israel/IDT)
  • Response Time: We aim to respond within 16 hours.